At SmartChain, we are committed to ensuring the satisfaction of our customers. As we do not directly sell products, we understand that there may be concerns regarding the process for requests for refunds. Please review our policy below to learn how we handle refunds.
Eligibility for Refund To be eligible for a refund, you must meet the following criteria:
- You have purchased a product through one of our partnered links.
- You are within the refund period specified by the seller or manufacturer.
- The product is in its original condition and packaging, unopened and undamaged.
Refund Process To initiate a refund, please follow the steps below:
- Contact the original seller or manufacturer from whom you purchased the product. Their refund policy will apply.
- If you encounter difficulties with the seller or manufacturer, please contact us at [email protected] with your order details and a brief explanation of your issue.
Contacting Us If you need assistance or have questions about your refund, you can reach out to us directly:
- Germany: +49 711 459 05656
- UK: +44 20 3124 4886
- Email: [email protected]
- Address: Schloß Hohenheim 1, 70599 Stuttgart, Germany
Please Note
- SmartChain facilitates the connection between customers and suppliers but does not handle physical products directly.
- Refunds are processed by the original sellers based on their specific policies and conditions.
We aim to support you throughout this process to ensure a smooth and satisfactory experience. Thank you for choosing SmartChain.